Dear Sir / Ma’am,
Having driven from JHB through Botswana to Windhoek, north to Etosha, then west through Skeleton coast, we finally arrived at Swakopmund. We noticed that our National Luna fridge freezer had stopped working.
Having noticed the LA Sport store as we arrived in town, I decided to try and get hold of someone there even though it was a Sunday (16 Dec 2012). I got a cell number from the door at the store and I phoned and a guy called Jacques (if I remember his name correctly) answered and very happily said that he would be at the store in 1 hour’s time to see if he could help.
He arrived, checked the fittings, checked the fuses (which had blown) replaced two fuses, gave me 2 spare ones and wished me on my way. I waited for an invoice or any kind of request for payment but he said “ welcome to Namibia, this is how we do things around here” and waved us good-bye.
This kind of service these days is very hard to come by, so may I thank him again for giving up his Sunday morning to help a thirsty traveler with his fridge problems, and I wish him all the best for 2013.
If this kind of service applies to all your stores, then you guys will certainly see me again as I slowly continue to add accessories and improvements to my Fortuner for more cross border and other off-road adventures. (fyi, I recently fitted a TJM snorkel, it looks great)
Many thanks again.